Tools

Easy-to-use tools for managing our relationship are located in Partner Central. Designed to make quick work of essential tasks and put critical insights at your fingertips, our goal is to support you and your business goals.

Refine your listing

 

Wondering how to attract the right guests? A detailed listing that highlights everything your property offers is a good way to start. Discover the tools, tips and assessments that can help.

Optimize revenue

 

Selling the right rooms at the right price is key to running your business profitably. Supplement your experience and knowledge with the latest market data and meaningful competitive insights.

Enhance guest experience

 

The importance of your online reputation is increasing alongside traveler expectations. Our communication tools make it easier to anticipate needs, delight guests and land glowing reviews.

Maximize marketing impact

 

Need to boost your bookings? Tap into marketing programs that target high-value guests, promote your market or simply increase traveler views of your listing. There are options for every goal and budget.

FAQs

The detail you share about your property – types of amenities, services, policies and proximity to popular sites – is used when travelers narrow a search to find an accommodation that meets their specific needs.  The visibility of your hotel is helped when you provide robust information.  Excellent photos and information about your surroundings help travelers imagine staying with you and prompt them to book their stay.

Rev+ is a free tool (no subscription required) featuring a real-time data flow that provides a current view of occupancy, compression and competitive pricing. Unlike other reports that have some lag, Rev+ reveals the market conditions for that day, week, month and year ahead.

Use these step-by-step instructions to review Rev+ opportunities in Partner Central. 

Absolutely. Tips for acknowledging guest concerns during their stay and for responding to poor reviews are both available. In-house Feedback is always private while post-stay reviews, once vetted, will be available to other travelers. Graciously acknowledging less than glowing feedback and perhaps sharing how you’ve remedied the issue will help you actively manage your online reputation.

 

Absolutely! They’re designed to be used together and as standalone tools. For example, you might be a VIP Access property running a package promotion to attract travelers who plan ahead, while at the the same time leveraging a same-day deal to offset last-minute cancellations.

We don't recommend specific channel managers but we have the resources to help you find the right one for you.

This short video on connectivity will help you develop criteria for selecting a channel manager that meets your needs. And our Connectivity provider guide will help you research providers that support your market, property type and Expedia Group connections.

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We are one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

A guest must contact us if they want to cancel (or modify) a reservation. If it is an Expedia Collect booking, we will cancel the reservation, send you a notification and automatically update your inventory on our sites. If you have a cancellation fee (for no-shows or cancellations), you can charge the associated Expedia Virtual Card on the date of cancellation. Hotel Collect cancellations and no-shows must be reconciled in Partner Central. Step-by-step instructions are available to make this a quick and easy process.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.

We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.