FAQs

Have questions? Here you’ll find the answers most valued by our partners, along with access to step-by-step instructions and support.

Work with us

Click the "List your property" button in the main menu to start the quick and easy process. When it's time to create your property listing, be as detailed as possible to attract the right guests for you. Click here to see how it works.

Thankfully, no! You do not need to sign up for all Expedia Group brands separately. When you partner with us, your listing will appear on some of the world’s leading online travel brands, including Expedia.com, Hotels.com, Travelocity, Orbitz, Wotif and more. Collectively, our sites cover virtually every aspect of researching, planning and booking travel. Leisure and business travelers with various tastes and budgets rely on our sites for all their travel needs.

Absolutely! We'd be delighted to showcase your property to the millions of travelers who regularly book their trips through our sites.

Yes. A two-way connection between our systems makes it easy to keep your rates, availability and reservations automatically up to date.

If you don’t have a connectivity channel manager, and you’re a partner, you can sign into Partner Central and explore our Global Connectivity Guide to help you identify the channel partners that specifically support your market. If you're not a partner yet, sign up for free today!

It's okay. We'll automatically save the information you've entered, and you can come back and finish whenever you're ready. If you have trouble, we'll reach out to help.

Photos ignite the imaginations of travelers, allowing them to visualize staying with you on their next trip. We recommend including four photos per room type (including the bathroom), and one of each of the key areas (amenities) that make your property special (the common spaces, pools, dining, etc.). They don’t need to be professional photos—well-lit smartphone photos will work, but they should have a minimum resolution of 1,000 pixels. Review our photo guide for more detail.

No, you don't need to work with a connectivity provider or have a connectivity solution in place to effectively list your property with Expedia Group. However, having worked with over a million properties globally, we know manually managing your inventory can take up a lot of time. A connectivity channel provider creates a two-way flow of information between your systems and ours, so reservations, rates and availability update automatically. Displaying accurate inventory maximizes the impact of your OTA listing and reduces the risk of overbooking.

Yes! Most of our Expedia Group partners are small properties looking to grow their business. We work hard to provide easy-to-use tools, promotional opportunities and support to ensure you're successful.

An online travel agency (OTA) is a consumer travel website specializing in the sale of travel products, including flights, hotels, car rentals, cruises, vacation rentals, activities and more.

Expedia Group operates several OTAs, including Expedia.com, Hotels.com, Orbitz, Travelocity, Wotif and more. We additionally provide tools, capabilities and insights for our travel suppliers, helping them compete and build profitable businesses.

Expedia Group

Welcome! Thank you for joining Expedia Group! Your success is our top priority. Find best-practice tips for new partners here - you'll be attracting the best guests for your property in no time!

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We are one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity and more. Learn more in our About Us section.

Reservations

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

You can easily cancel a reservation on behalf of a guest in Partner Central. If a cancellation fee applies, you can charge the linked Expedia Virtual Card on the cancellation date.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

Yes. In fact, we encourage you to make changes to your listings and keep them up to date, as it will help you stay competitive. These easy, step-by-steps guides make updating your Rooms & Rates, Photos, and Amenities fast and easy.

We know that change is a given in hospitality. If a guest stays longer, leaves early or doesn’t show, you'll need to reconcile the amount we expected you to collect with the amount that was actually charged. We ask that you do this before the fourth day of the month following the original check-out date.

To minimize the effort required, we've created step-by-step instructions for you to take in Partner Central.

You choose how you want to learn about all new bookings, as you can be notified in several ways. We can automatically populate your reservation system through your connectivity channel manager, send you an email, communicate via Partner Central (the platform for managing your business with us) or via the Expedia Partner Central app.

If you need to communicate with a guest, whether it's a customized welcome message, or to check in on guest satisfaction during a stay, we have tools  to help you engage your guests.

Payments

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

Compensation for reservations varies around the globe and we'll share the percentage for your market as part of the contracting process.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.

We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.

The Expedia Virtual Card is a single use credit card system, which lets you get paid faster for your Expedia Collect reservations—it replaces the need to invoice us. A unique Expedia Virtual Card (EVC) is preloaded with the remittance amount for each Expedia Collect booking. At check out, you charge the virtual card and payment is automatically transferred to you after being processed by your bank.

Occasionally, an Expedia Virtual Card (EVC) is declined when the amount charged is incorrect or you need an authorization code. Both issues are quick and easy to resolve. Get step-by-step directions here.

When an Expedia Collect booking is received, we send you a confirmation that includes the number of the Expedia Virtual Card (EVC) that has been preloaded with the booking remittance amount. At check-out, you simply charge the booking amount to the EVC and payment is automatically transferred to your bank account after being processed by your bank. You don’t need to create an invoice. Find step-by-step instructions here.

You can find EVC card information on the Reservations Details page in Expedia Partner Central  or by using the EVC Lookup tool on the Expedia Partner Central Homepage.

Connectivity

We don't recommend specific channel managers but we have the resources to help you find the right one for you.

This short video on connectivity will help you develop criteria for selecting a channel manager that meets your needs. And our Connectivity provider guide will help you research providers that support your market, property type and Expedia Group connections.

Yes! For help connecting your property through your existing channel manager, please email us at rollout@expedia.com.

Our troubleshooting guide should be able to help with common connection issues.

 

Guest Relations

Check out this great overview video on how guest reviews work on the Expedia Group sites. Reviews will appear first on the booking website (e.g. Hotels.com or Expedia.com) and after 90 days they’ll display across all the sites in our marketplace.

Absolutely. Tips for acknowledging guest concerns during their stay and for responding to poor reviews are both available. In-house Feedback is always private while post-stay reviews, once vetted, will be available to other travelers. Graciously acknowledging less than glowing feedback and perhaps sharing how you’ve remedied the issue will help you actively manage your online reputation.

 

Yes! Discover more about Guest Insights in this article. You’ll learn about identifying potential revenue growth opportunities from specific countries and how you can target travelers from that location with TravelAds or promotions. 

We would love that.  Use these step-by-step instructions to download and use our Guest Review Widget on your site.

Marketing

Absolutely! They’re designed to be used together and as standalone tools. For example, you might be a VIP Access property running a package promotion to attract travelers who plan ahead, while at the the same time leveraging a same-day deal to offset last-minute cancellations.

This video provides more information on TravelAds bidding and budgets. You can go slow at the beginning, with $0.25 cost per click and a daily budget that feels comfortable, and learn what works for you. Our Media Solutions team is happy to help; you can ask a question or, if you’re ready, sign up for an account

No, although before you begin, you should review our promotion guidelines. Then feel free to participate in any of our campaigns or promotions – and remember, you can always design your own.

Check out this video on increasing visibility for more context.  Strategies for using Accelerator vary depending on business need. Some partners are very precise, adding an Accelerator only when they need to fill rooms.  Others run an Accelerator for a longer period, paired with a promotion targeting a specific audience – e.g. travelers who book early. It’s easy to test, learn and adjust until you find an approach that works best for you.

Mobile app

Yes! Use our simple instructions for uploading photos on either an iOS or Android device. For tips on taking great smartphone photos, download our guide.

The Partner Central mobile app is robust and the notifications feed is perfect when you’re on the go – keeping you up to date on bookings and cancellations and letting you take action on reservations, property performance insights and in-house feedback from guests.  However, you might find your more data-intensive tasks are easier to do on a desktop. 

Of course – in fact, we recommend it!  In the same way that you can use Partner Central on the desktop if you have a channel manager, you can use the Partner Central mobile app.

Property Listing

The detail you share about your property – types of amenities, services, policies and proximity to popular sites – is used when travelers narrow a search to find an accommodation that meets their specific needs.  The visibility of your hotel is helped when you provide robust information.  Excellent photos and information about your surroundings help travelers imagine staying with you and prompt them to book their stay.

Get step-by-step instructions on how to improve your Content Score. Your Content Score confirms you’ve crafted a high performing listing for Expedia Group sites and allows you to compare the quality of your content to comparable properties in your market.

Watch our video on uploading photos or use these instructions. Your Photo Score quickly identifies whether your gallery has the images travelers typically want to see, determines if the quantity and quality are right and highlights areas to improve to drive more engagement.

Yes! These tips will help you add landmarks and sites to your listing. Travelers often have a list of things they want to see and do and will filter their hotel searches to stay nearby. Points of interest are used to match your property to proximity searches and help travelers feel confident enough to book their stay. 

Rooms & Rates

Rev+ is a free tool (no subscription required) featuring a real-time data flow that provides a current view of occupancy, compression and competitive pricing. Unlike other reports that have some lag, Rev+ reveals the market conditions for that day, week, month and year ahead.

Use these step-by-step instructions to review Rev+ opportunities in Partner Central. 

You can make updates to your comp set every 15 days to keep pace with changes in your market.

Steps for customizing your competitive set are available here. 

Learn how to avoid guest relocations in Partner Central. To eliminate same-day arrivals, consider setting a booking cutoff restriction to specify how many days in advance a guest must book before check-in.  Read more on how to do this here.

We can help you save time in so many ways. For example, you can bulk upload room inventory and availability to quickly make updates across multiple room types.  Read our step-by-step instructions to learn more. You could also consider getting connected to automatically update your property’s rates and availability across all of the travel sites you work with. Read more on how to do this here

Helpful Articles

Still have a question?

 

Find step-by-step instructions for accomplishing key tasks in our Help Center.

Need support?

 

Already a partner? Sign in to Partner Central for global support.

Need the app?

 

Stay in touch with Partner Central on your phone. AppStore | Google Play.