Partner Central mobile app

Download the power of Partner Central and carry its rich tools with you, wherever you are.

Best for:

 

All properties

Used for:

 

Managing inventory and solving problems

Benefit:

 

Increase productivity on the go

Overview

When you’re managing a 24-hour business, responding quickly and being mobile is just part of the job. The Partner Central mobile app puts essential features – notification feed, communication tools, and more – at your fingertips no matter where you need to be. The app helps you:

  • Stay up to date on bookings and market conditions via notifications
  • Increase guest satisfaction with responsive in-stay communication
  • Attract more guests by capturing and posting current photos
  • Improve revenue performance through better inventory management

 

Already a partner? 

Download in the App Store | Get it on Google Play

How it Works

Our mobile app empowers you to stay up to date, respond to guests, and run your business—anytime, anywhere.

  • Send welcome messages: See new reservations and start a dialog with future guests.
  • Communicate with current guests: Rapidly respond to requests and real-time feedback
  • Manage your reputation: Easily respond to guest reviews
  • Update your photos: Capture the small details with your smart phone camera and easily update your photo gallery
  • Keep inventory up to date: Quickly update rates, availability and close out inventory
  • Stay informed: On the fly, access property analytics, guest insights and real-time reporting on market conditions

 

Already a partner?

Download in the app store | Get it on Google Play

 

 

90% of hotel executives surveyed agree that mobile is critical to maintaining a competitive advantage.

 

Oracle, 2019

 

66% of executives surveyed said reducing operational costs was a major driver for embracing mobility.

 

Oracle, 2019

“I’m always on the move or on the road. The Partner Central app is easy to use and helps me keep up with the fast pace of the business.”

Jay G.

Director of Sales and Marketing

Marina del Mar, Tulum, Mexico

FAQs

Yes! Use our simple instructions for uploading photos on either an iOS or Android device. For tips on taking great smartphone photos, download our guide.

The Partner Central mobile app is robust and the notifications feed is perfect when you’re on the go – keeping you up to date on bookings and cancellations and letting you take action on reservations, property performance insights and in-house feedback from guests.  However, you might find your more data-intensive tasks are easier to do on a desktop. 

Of course – in fact, we recommend it!  In the same way that you can use Partner Central on the desktop if you have a channel manager, you can use the Partner Central mobile app. 

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We are one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

A guest must contact us if they want to cancel (or modify) a reservation. If it is an Expedia Collect booking, we will cancel the reservation, send you a notification and automatically update your inventory on our sites. If you have a cancellation fee (for no-shows or cancellations), you can charge the associated Expedia Virtual Card on the date of cancellation. Hotel Collect cancellations and no-shows must be reconciled in Partner Central. Step-by-step instructions are available to make this a quick and easy process.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.

We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.