Connectivity solution

Work with a channel manager to establish a fast, two-way connection between your systems and the Expedia Group marketplace.

Best for:

Properties distributing through multiple channels

Used for:

Automating inventory and rate management

Benefit:

Increase accuracy and reduce time spent updating rates and availability

Overview

The joy of working in hospitality comes from engaging with guests, not from interacting with systems. If you’re spending hours a day on basic tasks and worrying about overbooking your rooms, a connectivity solution may be for you. Establishing a direct connection with our marketplace helps you to:

  • Reduce time spent on time-intensive, daily tasks
  • Maximize occupancy and minimize the risk of overbooking by updating availability in near real-time
  • Maintain control over your listing, photos and policies

Already a partner? 

Sign in, explore connectivity providers in Rooms and Rates

How it works

To engage with the largest number of travelers, you likely work with several distribution channels (OTAs, wholesalers and your own website) and use a hospitality system to help you run your property. Without a connectivity solution in place, you’re probably spending more time than you’d like manually executing the same task multiple times. Read on to learn how connectivity will save you time—but know that it’s not required to work with Expedia Group. All our partners can update rates, close out rooms, view reservations, manage bookings and cancellations directly in Partner Central.

 

Upon becoming connected, properties show on average +3.0% uplift in Net Room Nights and +4.8% uplift in Hotel Revenue.

Expedia Group, 2019

 

Connected properties have on average 20% more availability in the next 12 months than non-connected properties.

Expedia Group, 2019

Services provided

Connectivity providers, often called channel managers, connect your distribution channels and systems together so you can manage them from one location quickly. Depending on the partner you choose, they’ll be able to:

  • Establish a two-way data exchange between your distribution channels and systems
  • Automate the exchange of rates, availability and reservations
  • Provide a single dashboard for reviewing and managing distribution
  • Augment your reporting capabilities

“The value that connectivity provides to hotel partners is that it reduces a lot of manual labor at the hotel.”

Desiree Van Den Goorbergh

Sr. Director, Connectivity

Expedia Group

Finding a channel manager

We’ve developed a Connectivity Provider Guide to help our partners find the right channel manager for them.

From over 500 providers, you can quickly identify who supports your market and property type and narrow your search based on the features, pricing models and restrictions they support. At that point, it’s easy to evaluate up to three providers side-by-side.

We’ve also shared our evaluation of their performance, based on how successfully they exchange data and communicate changes to and from the Expedia Group marketplace.

Visit Partner Central to research connectivity providers under Rooms and Rates.

FAQs

We don't recommend specific channel managers but we have the resources to help you find the right one for you.

This short video on connectivity will help you develop criteria for selecting a channel manager that meets your needs. And our Connectivity provider guide will help you research providers that support your market, property type and Expedia Group connections.

Our troubleshooting guide should be able to help with common connection issues.

 

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We are one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

You can easily cancel a reservation on behalf of a guest in Partner Central. If a cancellation fee applies, you can charge the linked Expedia Virtual Card on the cancellation date.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.

We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.