Post-stay reviews

Keep a pulse on your guests’ experience and encourage new guests to book with you.

Best for:

All properties

Used for:

Managing online reputation, getting guest insights


Help increase bookings, identify opportunities for improvement


Every year, millions of travelers book through our travel booking websites. Reviews significantly influence the property they choose, so we’ve designed tools that make it easy to monitor, manage, and maximize your online reputation.

Our Post-stay reviews tool:

  • Increases your influence over how travelers perceive your property
  • Reduces the effort required to manage and respond to reviews
  • Improves your understanding of what guests want across 12 months of feedback

Already a partner?

Sign in to see reviews in Guest relations

How it works

Your focus should be on delivering a 5-star-worthy guest experience. Our Post-stay reviews tool automates the guest review process for you by:

  • Prompting guests to write reviews, including ratings for cleanliness, service, and amenities
  • Notifying you when reviews are published, so you can respond quickly
  • Vetting and translating reviews and responses to meet our community guidelines
  • Enabling you to showcase reviews on your own website
  • Providing Review insights — trends based on a 12-month analysis of your reviews that surface patterns and opportunities that may require action

Already a partner?

Sign in to see reviews in Guest relations


Nearly three out of four travelers (73%) indicate reviews play a role in their decision-making process, reading on average nine reviews per property.

Expedia Group, What Travelers Want, 2020


Travelers are 72% more likely to pay more for a hotel with higher guest ratings.


Expedia Group, 2019

“The tools in Partner Central for guest relations are rewarding because they give us the opportunity to provide the best service to our guests.”

Stephanie C.

Director of Leisure Sales & Marketing, MGM Resorts International


Check out this great overview video on how guest reviews work on the Expedia Group sites. Reviews will appear first on the booking website, e.g., or, and, after 90 days, they’ll display across all the sites in our marketplace.

Absolutely. Tips for acknowledging guest concerns during their stay and for responding to poor reviews are both available. In-house Feedback is always private while post-stay reviews, once vetted, will be available to other travelers. Graciously acknowledging less-than-glowing feedback and perhaps sharing how you’ve remedied the issue will help you actively manage your online reputation.


Yes! Discover more about Guest Insights in this article. You’ll learn about identifying potential revenue growth opportunities from specific countries and how you can target travelers from that location with TravelAds or promotions. 

We would love that. Use these step-by-step instructions to download and use our Guest Review Widget on your site.

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates, and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing, and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning, and booking travel. They often plan far in advance, stay longer at your property, and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We're one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia,, Orbitz, Travelocity, and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

You can easily cancel a reservation on behalf of a guest in Partner Central. If a cancellation fee applies, you can charge the linked Expedia Virtual Card on the cancellation date.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at checkout. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing, and social media promotion to attract consumers from around the world to your market and individual property.

We're constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.