Have questions? Here you’ll find the answers most valued by our partners, along with access to step-by-step instructions and support.
As travel restrictions lift, we anticipate people will be eager to reschedule missed holidays and plan new adventures. Millions will use our sites to research, plan and book their flights, stays, cars, cruises and activities. To help you rebound, we have tools to help you attract guests and insights to help you set competitive rates and fill your rooms.
We’ll continue to listen to our partners, adapting and crafting programs to accelerate their recovery. Additionally, we’ll draw on our experience, gained over more than twenty years, helping partners rebuild and thrive after the devastating impact of natural disaster, disease, and unforeseen tragedies. Together, we will foster the industry’s inherent resilience.
Thankfully, no! You do not need to sign up for all Expedia Group brands separately. When you partner with us, your listing will appear on some of the world’s leading online travel brands, including Expedia.com, Hotels.com, Travelocity, Orbitz, Wotif and more. Collectively, our sites cover virtually every aspect of researching, planning and booking travel. Leisure and business travelers with various tastes and budgets rely on our sites for all their travel needs.
Absolutely! We'd be delighted to showcase your property to the millions of travelers who regularly book their trips through our sites.
Yes. A two-way connection between our systems makes it easy to keep your rates, availability and reservations automatically up to date.
If you don’t have a connectivity channel manager, and you’re a partner, you can sign into Partner Central and explore our Global Connectivity Guide to help you identify the channel partners that specifically support your market. If you're not a partner yet, sign up for free today!
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Photos ignite the imaginations of travelers, allowing them to visualize staying with you on their next trip. We recommend including four photos per room type (including the bathroom), and one of each of the key areas (amenities) that make your property special (the common spaces, pools, dining, etc.). They don’t need to be professional photos—well-lit smartphone photos will work, but they should have a minimum resolution of 1,000 pixels. Review our photo guide for more detail.
An online travel agency (OTA) is a consumer travel website specializing in the sale of travel products, including flights, hotels, car rentals, cruises, vacation rentals, activities and more.
Expedia Group operates several OTAs, including Expedia.com, Hotels.com, Orbitz, Travelocity, Wotif and more. We additionally provide tools, capabilities and insights for our travel suppliers, helping them compete and build profitable businesses.
No, you don't need to work with a connectivity provider or have a connectivity solution in place to effectively list your property with Expedia Group. However, having worked with over a million properties globally, we know manually managing your inventory can take up a lot of time. A connectivity channel provider creates a two-way flow of information between your systems and ours, so reservations, rates and availability update automatically. Displaying accurate inventory maximizes the impact of your OTA listing and reduces the risk of overbooking.
Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.
Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.
An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.
At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.
No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.
A guest must contact us if they want to cancel (or modify) a reservation. If it is an Expedia Collect booking, we will cancel the reservation, send you a notification and automatically update your inventory on our sites. If you have a cancellation fee (for no-shows or cancellations), you can charge the associated Expedia Virtual Card on the date of cancellation. Hotel Collect cancellations and no-shows must be reconciled in Partner Central. Step-by-step instructions are available to make this a quick and easy process.
Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing.
As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.
To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.
Simply put, Hotel Collect allows you to accept payment directly from travelers at check out and then compensate us. Expedia Collect allows travelers to pay online when they book and at check-out, you charge us for remittance. Expedia Traveler Preference lets you accept both types of payment, allowing guests to decide what's best for them.
Learn more about Expedia Traveler Preference here.
It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.
Compensation for reservations varies around the globe and we'll share the percentage for your market as part of the contracting process.
In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.
We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.