The Duque Hotel Boutique & Spa in Argentina prides itself on offering high-touch, personalized service for travelers who want both a luxurious environment and a climate that makes them feel at home.
To start every stay off right, Operations Manager Igmar Lovera wanted a way to easily engage with guests before arrival to make them aware of important items such as applicable taxes (for domestic guests) and other details like airport shuttle service or dietary restrictions.
She also wanted to empower the Duque Hotel reservations and service teams to respond to any questions and concerns right away and, when appropriate, offer upgrade opportunities.
To facilitate these communications, Igmar turned to Expedia Group’s Messages tool, available in Partner Central. Messages offers a centralized way to manage conversations with guests and enables easy-to-use templates that help the team engage quickly, easily, and consistently.