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Chat with an agent or send us a message by logging in to Partner Central and going to Property details, amenities, & photos > VIP Access > General VIP Access Inquiries.
VIP ACCESS PROGRAM
High standards deserve high praise
The VIP Access program showcases properties that offer excellent guest experiences to our top-tier guests.
Join our exclusive network
VIP Access properties see higher revenue and longer stays than those not in the program — without the cost of loyalty fees or additional marketing.
+25%
average booking value*
+15%
average daily rate*
+10%
average length of stay*
A win-win for partners and guests
In exchange for giving our top-tier travelers special recognition and exclusive perks, partners enjoy great benefits.
Increased visibility
Stand out to One Key™ rewards members with an exclusive VIP Access badge and Expedia Group-funded marketing campaigns that reach millions of members.
Incentives for members
Benefit from Expedia Group-funded bonus OneKeyCash™ that incentivizes members to book VIP Access hotels — at no cost to you.
Dedicated support
Get access to a dedicated support team, as well as resources and tools designed to help you reach your goals and exceed guest expectations.
No loyalty fees
Eligible properties can join this program at no extra cost — and gain access to a world of frequent travelers without impacting their average daily rate.
See if you qualify
Chat with an agent or send us a message by logging in to Partner Central and going to Property details, amenities, & photos > VIP Access > General VIP Access Inquiries.
Just a few easy steps to find out if you can join.
Get VIP status with a consistent VIP experience
This exclusive partner program is for properties that consistently deliver exceptional service to guests and commit to going above and beyond.
Eligibility
VIP Access properties have an excellent guest experience and offer strength score that reflects consistent delivery of outstanding service. There are no loyalty fees to join.
Your commitment
You must be ready to provide our One Key rewards members in the Silver tier and above with special recognition at check-in, free Wi-Fi, and an exclusive property perk, such as a free breakfast, waived parking fees, or on-property credits. For our Gold and Platinum members, we ask that you also provide extras such as room upgrades, early check-in, and late checkout when available.
“We want to push all the right buttons to bring suitable, profitable customers to Horton Grand. We look to Expedia Group to provide its cream-of- the-crop members via Members Only Deals and the VIP Access program.”
Frequently asked questions
VIP Access is available on Expedia.com, Hotels.com, and Orbitz. Additionally, VIP Access is also available to United Airlines loyalty members and Chase United card members.
You can select a perk from one of the following categories: Food & Beverage, Parking & Transportation, and Activities & Entertainment. Examples of perks include free parking, spa credit, and free breakfast. A complete list of perk options will be provided during enrollment. Your perk must be exclusive to VIP Access and meet minimum value thresholds.
It is expected that you continue to deliver the exceptional traveler experience that qualified you for the program initially. VIP Access properties should maintain the minimum required guest experience and offer strength score throughout the year. If you are struggling, your Market Manager can assist in how to boost these scores, or you can access the helpful resources on our site.
VIP Access training is available at any time in Partner Central. Navigate to the VIP Access page within the ‘Guest relations’ section of Partner Central. On the right-hand side, the VIP Access training deck is available as well as several VIP Access help articles. For additional assistance, you can reach out to your dedicated VIP Access support team by contacting us in Partner Central. Go to Property details, amenities, & photos > VIP Access > General VIP Access Inquiries. We have two ways for you to connect with us: email or chat.
VIP Access partners get benefits that target and attract more rewards members, like bonus OneKeyCash for Silver, Gold, or Platinum members whenever they stay at their property. These rewards members book more frequently and spend more than non-members.**
*Expedia Group, approximate incrementality for VIP Access vs. non-VIP Access properties, 2022
**Expedia Group, loyalty booking data, January 2022-June 2023
