How it Works

Listing in our marketplace gives you access to millions of people planning their next trip. We’ll help you connect with travelers seeking what you have to offer and provide booking tools, insight and support so you can spend more time delighting guests. The cost? An industry standard commission, only when your rooms are booked.

1. Introduce yourself

5 minutes on average

 

A simple hello is all it takes to get started. Tell us a little about you and your property and we’ll invite you to create a listing.

 

What you’ll need:

  • Property address
  • Property type (hotel, vacation home, apartment, etc.), selected from a drop-down menu
  • Number of individual spaces that can be booked at each property
  • Contact details for ongoing correspondence

2. Sign up

5-10 minutes on average

 

Next, we’ll send you an email to verify your account and ask you to sign into our secure platform. From there, you can review our standard business terms, including the compensation percentage (paid only when you have bookings) and ways to get paid.

 

What you’ll need:

  • Nothing. But the FAQs below, especially on payment, will be helpful.

3. Create your listing

20-30 minutes on average

 

Now it’s time to describe your property. We’ll prompt you for the detail travelers want about the rooms, grounds and amenities you offer. The information you enter will save automatically, so it’s easy to come back if you don’t have all the answers.

 

What you’ll need:

  • Details about rooms—layout, bed size, etc.
  • A list of available amenities—from Wi-Fi to swimming pools
  • Rates by type of room
  • Pictures of rooms, common spaces and amenities
  • A list of fees, deposits and policies
  • The dates you’re available to welcome guests

4. Welcome guests

0-15 minutes

 

That’s it! Soon, your property will be live and available to millions of travelers researching trips in our marketplace. When you receive a booking, you’ll be able to message the guest, providing and requesting information to help you anticipate needs and streamline check-in.

 

What you'll need:

  • A few minutes, only if our onboarding team reaches out with a question or quick clarification.
  • The Partner Central mobile app—get it from the App Store or Google Play. It will help you stay up to date with bookings and guests when you’re on the go.

Stay booking ready

 

Your listing is the foundation for ongoing success. If travelers have the right information and photos, you’re more likely to capture bookings. To help, we’ll evaluate your listing strength and share the latest tips, best practices and insight into what your competitors are doing to win business.

Target the right guest

 

Families in high season might be most valuable, but sometimes, the right guest is whoever books last-minute. From the millions shopping in our marketplace, we can help you attract the best traveler to achieve your goals now and next season. Our marketing programs work alone or in combination, turn on-and off easily and fit every budget.

Price with confidence

 

To confidently make decisions about rates and availability, you need useful information at your fingertips. We share real-time data on market conditions, your competitors’ rates and year-over-year performance. Making changes – whether you’re adding inventory or adjusting rates – is easy, creating more time to do what you love.

Manage reviews

 

Glowing reviews often reflect a welcoming experience that begins before check-in. That’s why we empower you to start conversations when a guest books and help uncover in-stay issues. We prompt and vet reviews, giving you a chance to respond. Trends in guest feedback are highlighted, so you’re informed and able to be your best.

Sleep well

 

Our travel marketplace has connected buyers and sellers for over twenty years. We wake up every day ready to knock down the barriers that make travel complicated, frustrating and unattainable. Like you, we invest in creating exceptional experiences and are committed to supporting the needs of our travelers and hospitality partners.

FAQs

Thankfully, no! You do not need to sign up for all Expedia Group brands separately. When you partner with us, your listing will appear on some of the world’s leading online travel brands, including Expedia.com, Hotels.com, Travelocity, Orbitz, Wotif and more. Collectively, our sites cover virtually every aspect of researching, planning and booking travel. Leisure and business travelers with various tastes and budgets rely on our sites for all their travel needs.

As travel restrictions lift, we anticipate people will be eager to reschedule missed holidays and plan new adventures. Millions will use our sites to research, plan and book their flights, stays, cars, cruises and activities. To help you rebound, we have tools to help you attract guests and insights to help you set competitive rates and fill your rooms. 

 

We’ll continue to listen to our partners, adapting and crafting programs to accelerate their recovery. Additionally, we’ll draw on our experience, gained over more than twenty years, helping partners rebuild and thrive after the devastating impact of natural disaster, disease, and unforeseen tragedies. Together, we will foster the industry’s inherent resilience. 

Absolutely! We'd be delighted to showcase your property to the millions of travelers who regularly book their trips through our sites.

Yes. A two-way connection between our systems makes it easy to keep your rates, availability and reservations automatically up to date.

If you don’t have a connectivity channel manager, and you’re a partner, you can sign into Partner Central and explore our Global Connectivity Guide to help you identify the channel partners that specifically support your market. If you're not a partner yet, sign up for free today!

It's okay. We'll automatically save the information you've entered, and you can come back and finish whenever you're ready. If you have trouble, we'll reach out to help.

Photos ignite the imaginations of travelers, allowing them to visualize staying with you on their next trip. We recommend including four photos per room type (including the bathroom), and one of each of the key areas (amenities) that make your property special (the common spaces, pools, dining, etc.). They don’t need to be professional photos—well-lit smartphone photos will work, but they should have a minimum resolution of 1,000 pixels. Review our photo guide for more detail.

No, you don't need to work with a connectivity provider or have a connectivity solution in place to effectively list your property with Expedia Group. However, having worked with over a million properties globally, we know manually managing your inventory can take up a lot of time. A connectivity channel provider creates a two-way flow of information between your systems and ours, so reservations, rates and availability update automatically. Displaying accurate inventory maximizes the impact of your OTA listing and reduces the risk of overbooking.

Yes! Most of our Expedia Group partners are small properties looking to grow their business. We work hard to provide easy-to-use tools, promotional opportunities and support to ensure you're successful.

An online travel agency (OTA) is a consumer travel website specializing in the sale of travel products, including flights, hotels, car rentals, cruises, vacation rentals, activities and more.

Expedia Group operates several OTAs, including Expedia.com, Hotels.com, Orbitz, Travelocity, Wotif and more. We additionally provide tools, capabilities and insights for our travel suppliers, helping them compete and build profitable businesses.

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We are one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

You can easily cancel a reservation on behalf of a guest in Partner Central. If a cancellation fee applies, you can charge the linked Expedia Virtual Card on the cancellation date.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at check-out. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property.

We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.

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