As the world continues to address coronavirus (COVID-19) at different stages, China’s lift on travel bans shows the lodging industry valuable insights into what may be ahead of the lodging industry.
In March 2020, we surveyed 445 of our lodging partners in China to get insights on their current operations and top priorities. While the survey shows the industry is still in recovery, we’re seeing partners open back up and more bookings slowly build.
- 75% of lodging partners are operating
- 50% of operating hotels have less than half their staff actively working
- 50% of hotels’ occupancy rates are above 10%
Additionally, the survey asked partners their top concerns for hotel recovery.
Right now, partners’ top priority is to recover business and revenue as soon as possible. Fifty-two percent of partners agreed they want Expedia Group to help support them increase hotel demand. Partners also requested Expedia Group provide industry data, current market trends and forecasts as well as competitor data to help their properties recover.
Additionally, partners prioritized updating hotel cleaning protocol for guests and staff while waiting for travel restrictions to lift.
What is your most important task at this time?