Responding to COVID-19. Global restrictions on travel are impacting livelihoods across our industry. We’ve consolidated the information, tools, and policy updates and created a COVID-19 Resource Center to help guide your recovery strategies. We sympathize with the difficult decisions you may be facing and hope you, your staff and families remain healthy.
What travelers want. Over the last several months we surveyed 34,000 travelers to learn how they will travel, search, and buy now. Get actionable recommendations to help start attracting travelers in the report. 2020 global research reveals new traveler preferences and expectations.
Signs of optimism from lodging providers in China
Learn COVID-19 travel trends and insights based on how China properties are shifting their strategies to drive recovery.
As the world continues to address coronavirus (COVID-19) at different stages, China’s lift on travel bans shows the lodging industry valuable insights into what may be ahead of the lodging industry.
In March 2020, we surveyed 445 of our lodging partners in China to get insights on their current operations and top priorities. While the survey shows the industry is still in recovery, we’re seeing partners open back up and more bookings slowly build.
75% of lodging partners are operating
50% of operating hotels have less than half their staff actively working
50% of hotels’ occupancy rates are above 10%
Additionally, the survey asked partners their top concerns for hotel recovery.
Right now, partners’ top priority is to recover business and revenue as soon as possible. Fifty-two percent of partners agreed they want Expedia Group to help support them increase hotel demand. Partners also requested Expedia Group provide industry data, current market trends and forecasts as well as competitor data to help their properties recover.
Additionally, partners prioritized updating hotel cleaning protocol for guests and staff while waiting for travel restrictions to lift.
What is your most important task at this time?
What support do you need from Expedia Group?
An analysis by McKinsey Consulting Group also showed guests are booking more rooms now than in early February 2020 when COVID-19 first halted travel. China’s market shows midscale and economy properties occupancy rate increased by 10 percentage points.
Additionally, hotel searches increased about one week after flight searches; however, the booking window is shorter than before COVID-19. As booking windows continue to shorten, partners should update their property listings, revise availability and prepare for last-minute demand. You can read more about preparing your property for travelers to return.
COVID-19 travel insights
According to the McKinsey report, travel growth in China shows we could see new travel trends.
Shorter trip: Local governments are only allowing trips inside provinces, restricting long-distance travel across borders.
Younger travelers: More travelers under 30 years old booked trips this year, possibly because they believe that COVID-19 poses less of a threat to younger age groups.
Competitive prices: Travel demand in China increased when the cost of short-trip group tours reached the lowest point in 10 years, which suggests lower room rates can stimulate travel.
Outdoor destinations: Travelers are choosing outdoor destinations, like national parks and forests, over indoor attractions, like museums.
As the travel industry continues to address the evolving restrictions, we are committed to keeping our partners updated on COVID-19 travel trends and insights that help you prepare for when travelers return to your door. If your region is in the early stages of seeing demand return, be sure to visit our Bouncing back section for additional insights.