Let your guests know you’re taking every precaution to prevent the spread of COVID-19. Make them feel more comfortable with educational signs posted in their rooms and public spaces. Remind your staff with similar signs in the back of the house. Post key messages with specific health, safety, and hygiene instructions for guests, staff, suppliers, and visitors.
Guest rooms
- Post signs that include items disinfected after each stay.
- Post scheduled cleanings of the room and corridors.
- Post handwashing instructions in the bathroom and kitchen areas.
- Suggest guests allow housekeeping to clean daily and don’t use the “Do Not Disturb” sign.
- Keep disinfected wipes, hand sanitizer and soap stocked in each room.
Public spaces
- Promote social distancing between staff to staff, staff to guests and guests to guests.
- Post signs of areas and items cleaned and disinfected and how often it happens.
- Post handwashing instructions in the bathroom and kitchen areas.
- Include hand sanitizer in high-traffic areas, such as the elevator and reception.
- Give reception a hygiene kit with disinfectant wipes, hand sanitizer and disposable masks, gloves, aprons, and trash bags for staff to hand to guests as needed.
- Use hand sanitizer after exchanging objects, such as room keys, money, credit cards, etc. with guests.
Food services
- Take extra precautions in self-service food areas.
- Post signs of areas and items cleaned and disinfected, and how often it happens.
- Post signs to encourage guests to wash their hands before eating.
- Replace serving utensils, such as spoons or tongs, every half-hour.
- Remove shared items, such as cereal containers or snack jars.
- Include hand sanitizer at self-service food areas, restaurants and bars.
- Encourage guests to dine in their rooms.
Back of house
- Post signs that include cleaning schedules in shared areas, such as locker rooms, associate entrances, offices, etc.
- Post handwashing instructions in bathrooms and kitchen areas.
- Keep disinfected wipes, hand sanitizer and soap stocked in each room.
In addition to the above guidelines, if staff or guests report symptoms, use the CDC, WHO, and your government’s advice on the next steps. You can also refer to WHO’s operational considerations for COVID-19 management document. These health and hygiene guidelines are here to help you make your guests feel safe.
Get started on these health and hygiene measures
Like you, we consider the wellbeing of your guests and staff to be of utmost importance. Use these recommendations and those from your local governments and agencies to guide you in updating your policies.
To help, we’ve compiled a checklist below of health and hygiene measures you may consider including, as well as a series of webinars. If you are an Expedia Group partner, add your health and hygiene policies to your listing today