When the coronavirus restrictions lift, people will travel again, but with new expectations. Travelers will be concerned about staying healthy during every step of their journey. Now is the time to update your policies and cleaning practices to let guests know what you’re doing to protect them. Give travelers confidence to book with you. We’ve created this guide with three health and hygiene measures you can take to make sure your guests feel safe during their stay.
Cleanliness has always been important to travelers when booking a room. Now more than ever, guests will be sensitive to hotel hygiene. Since COVID-19, major airline and lodging brands quickly adopted new cleaning policies that earn travelers’ trust. Airlines are keeping the middle seat free. Hotels chains boosted sanitation standards for housekeeping routines. Now’s the time to write up your health and safety plan of action to share with your staff.
The recommendations below are from the World Health Organization (WHO) and local agencies, such as the United States’ Centers for Disease Control and Prevention (CDC). Use these resources and follow your local government guidelines and restrictions as you update your policies and procedures.
Clean and disinfect high-touch surfaces in rooms and public spaces
Wipe down low-touch surfaces with hot water and soap
Wash all soft-surfaces and materials after each stay
Use common disinfectants to prevent the spread of viruses
Most common EPA-registered disinfectants work for cleaning. Please refer to the EPA’s website for a list of products approved to clean and prevent the spread of viruses.
Practice social distancing
Practice hand hygiene
Practice respiratory etiquette
After you’ve trained staff on new cleaning procedures and policies, make sure employees can access this information. Consider launching an internal communications platform or a daily email. Include the latest news and updates to health and hygiene measures during COVID-19. Also, let your staff know how to communicate policies and procedures to guests.
From reception to housecleaning, your employees are the face of your property. When guests see your staff wearing disposable gloves, face masks, and aprons—and following social distancing measures—they’ll feel reassured you’re taking every step to keep them safe.
Following these recommendations will protect your staff and put guests at ease during their stay. You may also want to consider additional measures and third-party certification to protect your staff and reassure your guests.
How staff can protect themselves while cleaning
Let your guests know you’re taking every precaution to prevent the spread of COVID-19. Make them feel more comfortable with educational signs posted in their rooms and public spaces. Remind your staff with similar signs in the back of the house. Post key messages with specific health, safety, and hygiene instructions for guests, staff, suppliers, and visitors.
Back of house
In addition to the above guidelines, if staff or guests report symptoms, use the CDC, WHO, and your government’s advice on the next steps. You can also refer to WHO’s operational considerations for COVID-19 management document. These health and hygiene guidelines are here to help you make your guests feel safe.
Get started on these health and hygiene measures
Like you, we consider the wellbeing of your guests and staff to be of utmost importance. Use these recommendations and those from your local governments and agencies to guide you in updating your policies.
To help, we’ve compiled a checklist below of health and hygiene measures you may consider including.
Health and hygiene checklist for your property